Privacy Policy

Last updated: June 2026

Helen Hunt Medical Aesthetics Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your personal information when you use our website, contact us, book an appointment, purchase products or receive treatment from us.

Who we are

Helen Hunt Medical Aesthetics Ltd is the data controller for your personal data.

Company number: 13397350
Website: www.helenhuntaesthetics.co.uk
Contact: helen@helenhuntaesthetics.co.uk
Telephone: 01392 984171

What information we collect

We may collect and process:

• Your name and contact details
• Appointment and booking information
• Payment and transaction details
• Treatment history and clinical notes
• Medical history and health information
• Photographs taken for clinical assessment, treatment planning or records
• Communication via email, phone, WhatsApp, online forms or social media
• Website usage data, including cookies and analytics information

Health and medical information

As a medical aesthetics clinic, we may process special category data, including health information and medical history. This is required to assess suitability for treatment, provide safe clinical care, maintain accurate medical records and meet our legal and professional obligations.

Special category data requires additional protection under UK GDPR, and organisations must identify both a lawful basis and a special category condition when processing it. This reflects ICO guidance on health and special category data.

How we use your information

We use your personal data to:

• Respond to enquiries
• Book and manage appointments
• Provide consultations, treatments and aftercare
• Assess treatment suitability
• Maintain clinical and business records
• Process payments
• Send appointment reminders and important service messages
• Send marketing communications where permitted
• Improve our website and services
• Meet legal, regulatory, tax and insurance obligations

Marketing

We may contact you with news, updates, offers or information about our services where you have consented or where we are permitted to do so by law.

You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal data to third parties.

Who we share data with

We may share your data with trusted third parties where necessary, including:

• Booking and clinic management software providers
• Payment processors
• IT, website and hosting providers
• Email and communication providers
• Accountants, insurers and professional advisers
• Regulators, public authorities or legal bodies where required
• Healthcare professionals involved in your care, where appropriate

All third parties are expected to protect your personal data and only process it for agreed purposes.

Data security

We take appropriate steps to protect your personal data from accidental loss, unauthorised access, misuse, disclosure or alteration.

Access to personal data is limited to team members and providers who need it for their role.

How long we keep your data

We keep personal data only for as long as necessary. Clinical records may be retained for longer than standard business records where required for medical, legal, insurance or regulatory reasons.

Financial and transaction records are usually retained for at least six years for tax and accounting purposes.

Your rights

You have rights under UK data protection law, including the right to:

• Request access to your personal data
• Ask us to correct inaccurate information
• Request deletion of your data in certain circumstances
• Restrict or object to processing
• Request transfer of your data
• Withdraw consent where consent is the lawful basis

To exercise your rights, please contact us at helen@helenhuntaesthetics.co.uk.

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk, although we would appreciate the opportunity to resolve any concerns with you first.

Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.