Every treatment is carried out to the highest clinical standards.
CQC-registered and Save Face accredited, year after year.
Honest advice, genuine care and support at every step.
Your safety, comfort and confidence matter to us more than anything. As a CQC-registered, medically-led clinic, everything we do is guided by the highest standards of clinical care — so you can relax knowing you’re in safe, expert hands.
This page brings together everything you might want to know about how we care for you, from our registration and policies to how we handle consent, feedback and your privacy.
The Care Quality Commission (CQC) is the independent regulator of health and social care in England. Being CQC-registered means our clinic is inspected and held to strict standards covering safety, effectiveness, care, responsiveness and leadership.
For you, it’s simple reassurance: that your treatment is carried out safely, by qualified professionals, in a clinic that takes your wellbeing seriously.
We believe good care starts with clear, informed consent. Before any treatment, we’ll take the time to explain the procedure, the benefits, any risks and the alternatives, and answer all of your questions — so you feel fully informed before deciding to go ahead. You’re always free to take your time, and to change your mind.
You’re also welcome to request a chaperone to be present during any consultation or treatment.
Please just let us know — there’s no need to explain why
We are committed to protecting the safety and welfare of everyone in our care, including children and vulnerable adults.
All our team follow clear safeguarding procedures, and we will always act if we have any concern for a person’s wellbeing.
We want everyone to feel welcome and comfortable at our clinics.
Our Exeter clinic offers ground-floor access to Clinic Room 1 via a ramp.
If you have any access needs, please let us know when you request a consultation with our booking team, and we’ll do all we can to make your visit as easy and comfortable as possible.
We hold ourselves to a duty of candour — which means being open and honest with you at all times, including in the rare event that something doesn’t go as planned.
If ever you have a concern, please do speak to us; we’ll always listen and put things right wherever we can.
Your safety during treatment is paramount.
We follow rigorous infection prevention and control procedures throughout our clinics, including strict hygiene, sterilisation and single-use practices, to keep every treatment as safe as possible
Have a question about your treatment or visit?
You’ll find answers to the things patients ask us most on our FAQs page.
While we’re unable to provide a translator ourselves, we’re very happy to accommodate one if you’d like support during your appointment. Please just let us know when you request a consultation with our booking team, so we can plan for it.
For medico-legal reasons, a translator cannot be a family member or friend. They must be an impartial, professional translator from an official company approved by Gov.UK, and the cost of the translator is payable by the patient. To ensure accuracy and safety, your translator will need to attend in person for every appointment and communication.
The following may help you arrange this:
We genuinely welcome your feedback — it helps us keep improving and means a great deal to our team.
Whether it’s a kind word, a suggestion or a concern, please do get in touch, or leave us a review or download and complete the form below.
All of our policies are available to view here digitally, each with a download link for a PDF or printable copy.
If you’d prefer a printed version, just ask — we’re always happy to provide one on request.
